Post date: December 19, 2019
The Washington Education Association is seeking applicants for the position of Information Technology Project Lead. A job description is included below. This position is available to internal and external applicants.
To be considered for this position the following documents are required:
- Letter of interest/cover Letter
- A current résumé reflecting qualifications for this position
- A signed WEA application form
- A list of three (3) professional references (including names, contact information and relationship to applicant)
A Washington Education Association application form is required and attached as a link at the end of this document. Applications may also be obtained at the Washington Education Association located at 32032 Weyerhaeuser Way South, Federal Way, WA 98001, or by calling Human Resources at 253-765-7002 or 1-800-622-3393 - extension 7002.
The preferred method for delivery of your application materials is online via the link at the end of the job description. If you have questions or need assistance, please contact Karen Knight at the email address or phone number shown below.
Washington Education Association
Attn: Karen Knight, Human Resource Generalist
PO Box 9100
Federal Way, WA 98063-9100
FAX: (253) 946-4726
Phone: (253) 765-7002
The deadline for receipt of cover letter, resume, signed application and list of three references (including contact information) is on or before January 10, 2020.
The Washington Education Association is an equal employment opportunity employer. It is the desire of the Washington Education Association to interview applicants from an applicant/interview pool that reflects the diversity of the greater community for each vacancy as it occurs.
Position: IT Project Lead - Level 5
Purpose: This position is responsible for a wide range of responsibilities related to WEA information technology projects. This is a professional level position exempt from overtime and is part of the Washington Education Association Staff Organization bargaining unit.
Supervision: This technical position reports to the Director of Human Resources, Information Technology, and Facilities.
- Provide outstanding customer service related to IT services within the organization - including WEA Departments/Centers, WEA UniServ Councils, and other WEA affiliate relationships
- Organize activities associated with adopted IT projects and assignments
- Oversee IT projects including identification of objectives from a customer and organizational perspective; manage project scope
- Provide cost estimates, timelines/benchmarks, deliverables, project metrics, design/redesign modifications, training and rollout; measure end-user satisfaction
- May develop and coordinate training programs to educate end users on various IT systems and major business applications
- Assist other IT staff with assignments including help desk related functions as needed
- Coordinate and assign tasks within the IT department (at the direction of the IT Director) to ensure timely completion of IT projects
- Assess current organization-wide IT needs and solicit relevant information from end users to assure the IT department is managing expectations and meeting customer service needs
- Provide written and/or verbal recommendations regarding information technology projects, budget development, and IT training and development needs
- Train and advise customers (staff and governance) in the operations of WEA technology-related equipment and software
- Analyze and document current processes and workflow to determine IT tactics and strategies
- Create and maintain (as needed) user accounts on computer networks (NEA and WEA) and communications services such as WEA Office 365 Exchange Email
- Communicate status of high priority IT projects in a manner that non-technical end users understand
- In collaboration with other IT staff, coordinate the review process for planned changes to the production systems
- Act as the advocate for user requirements by reaching out to the user community with a focus on continuous improvement within the established IT budget
- Track and evaluate problems history to determine whether there are root causes that require permanent solutions
- Help determine and ensure prioritization of IT projects in tandem with organizational expectations
- May participate on WEA established committees, workgroups and task forces
- May be involved in building-related systems including A/V, telephony, as well as systems related to fire and/or other security/alarm systems
- Perform and complete other related duties as requested by management
Minimum requirements and essential functions
- Bachelor of Science in IT Management, Information Systems Management, Computer Science, Network Engineering, or actively pursuing such a degree/similar degree with a goal of successful completion within three (3) years
- Four (4) years of information technology project management experience
- Experience handling help desk related activities and problem resolution
- At least one IT professional certification (e.g., CCNA, ITIL v3 Expert, MCITP, MCP, MCSA, MCSE, MCTS, RHCE) (or obtain such certification within 3 months of starting position).
- Must be Microsoft 365 Certified/Modern Desktop Administrator Associate (or obtain such certification within 3 months of starting the position); experience supporting web content management system issues
- Experience working with Tableau, Laserfiche, or similar CRMs required; must have intermediate to expert level skills in Microsoft Office Suite
- Must have experience working in SQL
- Required and/or strongly preferred data certifications: CompTIA A+, Network+, Project+, Oracle Database SQL, CIW Data Analyst and Site Development
- Possess analytical skills and the ability to identify and assess root causes of problems and propose recommendations related to solutions
- Possess excellent interpersonal skills with a proven history of working well with diverse groups of people, including co-workers/peers, and customers; must be able to develop and maintain cooperative working relationships with staff, management, governance, members and leaders; strong skills repairing working relationships with others in the context of technology work
- Support WEA’s work in racial and social justice In the context of IT and related duties
- Possess excellent written and verbal communications skills
- Must be a team player, where support for accomplishing WEA goals and objectives is the top priority (rather than individual accomplishments)
- Ability to develop a project plan and execute the plan according to committed schedules
- Ability to work independently as required and take the initiative to recommend changes to improve IT services
- Willingness and ability to travel within the state on an occasional basis and overnight if required
- Ability to lift up to 50 lbs. on a consistent basis; the ability to bend, crawl, or move items to resolve computer or telephone system issues
- Ability to obtain a valid Washington State driver's license, possess a satisfactory driving record, and have a dependable automobile for Association travel; proof of automobile insurance with liability limits of at least $100,000/$300,000 required
- Willingness to work extended hours when necessary or as determined by WEA management
- Travel may be required, primarily within the State of Washington, to assist or address issues in our UniServ Council offices and/or Local Association settings
Preferred experience, skills and abilities
- Three (3) to five (5) years experience in IT development work
- Experience working with C#, .Net, Java, and/or similar programming tools
- Certified IT Project Manager
- Experience working in or with labor organizations
Salary and benefits
The Washington Education Association offers a highly competitive salary and benefit package which includes:
Salary: $106,120 to $151,368/yr.
- Fully paid medical, dental, vision and life insurance
- Generous sick and paid time off provisions (PTO)
- Long-term disability plan
- Defined Benefit and Defined Contribution retirement plans
- Position covered by the WEA/WEASO Collective Bargaining Agreement
Application procedure and references
To be considered for this position, a completed and signed WEA application form including résumé, cover letter and the names and contact information (including relationship to applicant) of three (3) individuals who have knowledge of the applicant's professional background and work experience, must be submitted to WEA Human Resources on or before 5:00 pm, January 10, 2020. Use of the online application process is encouraged.
Important note: When submitting your application materials online, select 'save as draft' until you have all materials together and ready to be attached and uploaded - i.e., cover letter, resume and list of three professional references. This will ensure your application materials remain together as a single submission.